Terms & Conditions

Treatment Suitability

We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why. You will be liable for the cost of the initial consultation, where applicable.

Courses of Treatments

All treatments purchased as a course must be paid for in full in advance of the first treatment. If you are unable to attend your appointment, we require 24 hours’ notice. Failure to give notice will result in you losing a treatment of your course of treatments.

Medical Conditions

Please let us know if you have any medical conditions, as some conditions may prevent you from having certain treatments. Let us know of any medication you are taking. If you are prescribed medication during a course of treatment, please let us know. All information will be kept strictly confidential. Pregnancy, even if no one else knows, please inform us if you are pregnant, or think for any reason you may be pregnant prior to treatment.

Permission of Photos

Each patient agrees that Elevate Medical Aesthetics Doctor or therapist may take photos for the purpose of their general identification within the clinic. Photos of the concerned areas of yourself may be taken before the start of the first treatment, and in the midst of the course. This is for your benefit, to show you the differences in the skin complaint/initial concern you had, or initially came to us with. Treatment photos will only be used for Elevate Medical Aesthetics marketing (leaflets, website, social media pages etc.) with a patient’s permission. Elevate Medical Aesthetics does not offer any reward or financial benefits for the use of these images.

Liability

ELEVATE MEDICAL AESTHETICS requires that you read and understand all relevant consent forms and sign a form for each treatment that you come in for. This is to tell you about the treatment, it’s possible side effects and aftercare you agree to follow. You will be asked to complete a health questionnaire, which will be asked at every treatment in the course, so let Elevate Medical Aesthetics doctor, nurse, therapist know if anything has changed with regard to your health or medications. Once you have signed the consent, it means you are responsible for any change that we were not aware of E.g. Sun tan on a holiday which was recent, but not mentioned – the use of tinted moisturiser etc.). We will not be liable nor bound by contract or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising from, or in connection with, provision of any goods and / or services for the client by Elevate Medical Aesthetics. The patient agrees to comply with all instructions and / or recommendations given to them by, or on behalf of Dr Nick Sinden or other team member regarding the care of the area treated.

Payment Terms

We accept cash and the following credit cards: Visa, MasterCard, American Express, Debit Cards, Maestro (formerly Switch) and Solo. We do not accept cheques. Payment must be made either in advance, or at the time of the procedure. All treatment bookings must be for in full, on arrival at the clinic, prior to treatment commencing.

Refund Policy

At Elevate Medical Aesthetics all of our products are sold as brand new and are for personal use only. We cannot give refunds on any products sold due to personal hygiene and health and safety reasons. All of our treatments by Elevate Medical Aesthetics are completed by qualified Practitioners Therapists and Doctors. If you have had treatment that you are dissatisfied with please contact us immediately. Due to the medical nature of our services, involving prescription medications we cannot give refunds on any treatments but we will look into your concerns immediately.

Your Right to Complain

We are committed to providing a professional service to all our clients. We do however, have a complaints procedure in place and if for some reason you are unhappy with your treatment, and feel you want to make a complaint, or comment on the service provided, you are entitled to do so in writing. The complaint should be made in writing, the complaint will be recorded and dealt with in the appropriate manor, and you will receive a response within 28 days. Please contact Elevate Medical Aesthetics for further details, or email info@elevateaesthetics.co.uk. We will endeavour to deal with matters arising promptly and efficiently. If you are not satisfied with our initial attempt to resolve any issues highlighted, then the Company Executive will review your case. You agree to waive your right to trial in civil court or by judge or jury and agree that disputes will be settled by mandatory arbitration of which shall be selected by Elevate Medical Aesthetics.